FREQUENTLY ASKED QUESTIONS
Road Choice truck parts are available for purchase at more than 600 retail locations throughout North America or exclusively online through our retail network on PartsASIST™. You can trust that our knowledgeable retailers will make sure you leave confident that you have the correct parts for your fleet.
Interested in bus parts? Please contact us via this form for more information.
Road Choice truck parts are conveniently available for purchase online through our e-commerce solutions, PartsASIST™. 24 hours a day, 7 days a week, 365 days a year, your parts can be delivered either directly to your doorstep or via will-call part pickup.
Contact your local Road Choice retailer to sign-up to buy parts online.
Every Road Choice product line is backed by a minimum 12-month warranty! We’re committed to providing you with high-quality products designed to meet your needs. All Road Choice products are built and tested to withstand real world applications.
Need to file a claim? Road Choice parts purchased at any Mack or Volvo dealership are eligible for claims. These claims must be filed by the dealer.
In-store product availability will vary by retailer. Please contact your retailer directly for specific product needs. If a part isn’t in stock it can be ordered to get your vehicle back on the road.
DEALERS: Road Choice retailers that wish to check stock levels should check availability in Parts LinQ OR reach out to our Road Choice Support Team via the Road Choice Support Request Form on the DEP. The form is located under Forms > Parts > Road Choice Support Request.
For questions regarding the status of your Road Choice parts order, please contact the retailer where you made your purchase.
DEALERS: Road Choice retailers that wish to check on their order status should reach out to the Road Choice Support team. Please utilize the Road Choice Support Request Form on the DEP under Forms > Parts > Road Choice Support Request.