FREQUENTLY ASKED QUESTIONS
Where can I buy Road Choice Parts?
Road Choice truck parts are available for purchase at more than 600 retail locations throughout North America or exclusively online through our retail network in the SELECT Part Store™ or PartsASIST™. You can trust that our knowledgeable retailers will make sure you leave confident that you have the correct parts for your fleet.
Interested in bus parts? Please contact us via this form for more information.
Do you have parts catalogs?
Road Choice Parts are serious business and can require a bit of explanation and demonstration. That’s why we offer an array of resources to support your business. From catalogs and parts manuals to safety data sheets (SDS) and videos, we’ve covered our products’ unique features and benefits. Enjoy these downloadable resources on us.
Can I order Road Choice parts online?
Road Choice truck parts are conveniently available for purchase online through our e-commerce solutions, the SELECT Part Store™ or PartsASIST™. 24 hours a day, 7 days a week, 365 days a year, your parts can be delivered either directly to your doorstep or via will-call part pickup.
Contact your local Road Choice retailer to sign-up to buy parts online.
Do you have Road Choice merchandise I can buy?
We sure do, and we’d love for you to represent Road Choice! Our Road Choice retailers can shop our online store for hats, jackets, shirts, bags, and more. Have an idea for a product but don’t see it in the store? Reach out and let us know by emailing firstname.lastname@example.org. We can work with you to create custom Road Choice merchandise.
What is the warranty on my part?
Every Road Choice product line is backed by a minimum 12-month warranty! We’re committed to providing you with high-quality products designed to meet your needs. All Road Choice products are built and tested to withstand real world applications.
Need to file a claim? Road Choice parts purchased at a Mack or Volvo dealership are eligible for claims. These claims must be filed by the dealer. Detailed warranty coverage for each Road Choice product line is available here.
How can I keep up with Road Choice product releases?
Become a Road Choice Insider! By becoming a Road Choice Insider you’ll receive alerts on the latest product offerings, news, giveaways, events, product promotions and more! Click here to sign-up.
Do you offer discounts on parts?
More information coming soon! Check back in January 2023.
I’m interested in selling Road Choice parts, who can I contact about that?
Road Choice Truck Parts are only available to purchase through Mack and Volvo Trucks dealerships. Please use our locator to contact your Road Choice retailer.
How long has Road Choice been in business?
Road Choice was launched in April 2013. What started as a truck parts brand with a small number of part numbers only available to select dealers, Road Choice has increased its truck coverage and expanded into the bus parts marketplace.
Who makes Road Choice Parts?
Road Choice partners with industry-leading suppliers from around the world. Our Road Choice partners are held to high manufacturing and quality standards to ensure that you’re getting the best part possible.
Where do I find more information about installing Road Choice parts?
We always suggest reaching out to the Road Choice retailer where you purchased the part first! For additional support we’ve provided several parts manuals for download on our site.
I have a question about a Road Choice part I purchased. Who can I contact?
For questions regarding a Road Choice part that you purchased, please contact the retailer where you made your purchase. They are your trusted Road Choice experts!
How do I know which part will fit my vehicle?
Please contact your Road Choice retailer to determine the correct part to fit your vehicle. Road Choice is proud to offer over 50 product lines to serve the heavy-duty trucking, trailer, and bus aftermarket marketplace with reliable parts for all makes and models. To find your nearest retailer, enter your address or zip code in the Where to Buy search field.
How do I know which parts are in stock?
In-store product availability will vary by retailer. Please contact your retailer directly for specific product needs. If a part isn’t in stock it can be sourced quickly to get your vehicle back on the road.
Road Choice retailers that wish to check stock levels should reach out to our Road Choice Support Team. Please utilize the Road Choice Support Request Form on the TDP.
How do I check the status of my Road Choice parts order?
For questions regarding the status of your Road Choice parts order, please contact the retailer where you made your purchase.
Road Choice retailers that wish to check on their order status should reach out to the Road Choice Support team. Please utilize the Road Choice Support Request Form on the TDP under Forms > Parts > Road Choice Support Request.